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  • Can I book a class for my guest?
    Yes, you can book a class for your guest using a session credit (packages are excluded). Unlimited members get one free guest pass per year and can purchase additional session credits if needed.
  • What time should I arrive for my class?
    Please arrive 10-15 minutes before class starts to ensure you can settle in properly.
  • What is the cancellation policy for the courses I have registered for?
    There is a 4 hour cancellation policy for all classes.
  • What happens if I don't cancel my lesson within 4 hours before the lesson starts?
    If you do not cancel a class before the four-hour limit, You will be charged an equivalent of an à la carte class (22$ plus taxes).
  • If I have an unlimited membership and don't show up for a class, are there any fees?
    Yes, if you are registered for a class that you cannot cancel before the start time and you do not show up, you will be charged (e) a la carte course of $22 + tx.
  • What happens if I arrive late for a class?
    Doors will be closed 1 minute before class starts. Once closed, guests will not be permitted to enter the classroom.
  • What if I need to leave a course early?
    For safety and to respect the experience of other guests, we ask that you only book classes that you know you can complete (including stretching) from beginning to end. All classes start and end on time to meet your commitments outside of our space.
  • What is your cancellation policy for unlimited monthly subscriptions with a 3 or 12 month commitment?
    We do not allow cancellations for subscriptions that are final sale. If you have to cancel for an exceptional measure, we encourage you to find someone who would be interested in buying back the balance of your subscription.
  • How can I book a class?
    You can easily book any class through the app.
  • When can I register for courses?
    You can register for classes from Monday to Sunday as long as there is availability in the class.
  • How far in advance can I book my lessons?
    Members can book up to 2 weeks in advance.
  • Can I choose my seat?
    Yes, you may select where you would like to be positioned and/or your mat during all our classes.
  • Do you have mats for fitness, yoga and Pilates classes?
    Yes, and it's free.
  • Do you have water?
    Yes, we have a water dispenser for your use, but you can also bring your own bottle.
  • What are the rules on my first visit?
    During your FIRST VISIT, please respect the following rules: Plan to arrive at least 10 minutes before your class starts to familiarize yourself with the space and meet your instructor. During the winter and on rainy days, you should bring spare shoes. If you need to change shoes, please arrive 10 minutes before class starts. If you arrive during a yoga, Pilates or meditation class, please respect the atmosphere and avoid making noise or disturbing others. Our instructor will be available to answer all your questions and help you get the most out of your initial visit.
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